How can we help?
We have compiled some commonly asked questions below.
Popular Questions
General Questions
What is the return policy?
We make every effort to fill your order to your specifications. Since your specially imprinted goods have no value to us or to other customers, no returns of properly-imprinted goods are accepted. All blank merchandise returns will be charged a 25% restocking fee in addition to the freight costs necessary to return the product. Products must be unworn, unwashed and unused as well as have all the tags and packaging in tact. Incomplete or partial returns will not be accepted. Unauthorized returns are not accepted.
In the case that you believe you received a product or order in error, please contact Most Swag within 5 business days of receipt of the merchandise. Any credits, returns, or refunds will be processed quickly — and we will do everything we can to quickly fix our errors or mistakes.
What apparel decorating services do you offer?
We offer screen printing, direct to garment, and embroidery services. Custom cut and sew services are available. For a full list of services and more information, contact us at info@mostswag.com
How do I get a quote?
Easy! Simply call (800) 792-4669 or send an email to: sales@mostswag.com
How do I place an order? — An Overview
Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art. Next, we will review your artwork, make suggestions if needed, and confirm dates.
Once all of the details are set, you’ll receive a link to your ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. If everything is exactly the way you want it, then simply approve it. If there are changes or improvements, then we will work together to get it exactly right. Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges.
Production does not begin until ALL the following steps have been met:
1. Payment Has Been Received
Most Swag requires that orders from New Customers be prepayed via credit card or check before production can begin.
2. Proof Approval Has Been Received
Most Swag requires that all artwork be approved before production can begin.
3. A Signed and Dated Order Acknowledgment Has Been Received
Most Swag requires that a signed and dated order acknowledgment containing the customer’s signature be submitted before final production can begin.
Production begins the day after each of the steps listed above have been received by our office (confirmation of receipt will be sent via e-mail).
Remember, nothing goes into production without your approval!
Can I supply my own garments?
Yes you can. After consulting with one of our sales reps on whether your product is printable or able to be embroidered, you will receive a shipping label and a confirmation number.
Can I order fewer than the stated minimum?
Most of the time the minimum quantity shown is the required minimum. However, in some cases, you may be able to order less than minimum. Please contact us at (800) 792-4669 for information about your specific order.
What are your turnarounds?
Our typical turnaround for imprinted goods is 7-10 business days. When ordering blank goods, most U.S. customers are able to receive them in 1 to 2 business days.
Can I order any shirt size combination that I want?
At Most Swag Inc, we understand the need for a unique mix of sizes. That means you can order ANY mix of sizes you like! Need a little guidance choosing sizes? We are MORE than happy to help. We also have size charts, which will give you guidelines on the general size breakdowns.
Are there any other charges I should know about?
These charges will be listed on your quote so there are never any surprises when you order from Most Swag, Inc.
In some cases, other charges may apply. Examples include:
- Rush Service
- Additional Items
- Specialty Packaging
- Additional Colors
- Additional Print Locations
- Product Upgrades
- Pantone Matching System (PMS) Color
- Changes Made After Authorization & Approval of Order
- Split Shipments
- Special Placement and Dimensions Charges
Can I cancel or change my order?
Once you sign off on the order acknowledgment and artwork, the order is initiated and production begins. If you require additional information or clarification, please contact us before approving those documents. You can cancel at any time PRIOR TO the order going into production. If you need to make any changes to your order, please contact us immediately. Once items have been imprinted with your logo, we can no longer accept a cancellation. (Please note that any changes may delay the production time)
Do I need to pay for my products now?
Yes. Your payment must be received before your order is printed and shipped.
How can I open a swag shop?
Creating a custom store for your company is easy with Most Swag Inc. Where’s here to help you choose the items, the artwork, we do it all! Leave it us to create, maintain, and fulfill all your employees/clients’ orders.
Do you offer wholesale accounts?
All wholesale inquiries can be addressed at wholesale@mostswag.com
Do you offer rush service?
Last minute event — or a project that got overlooked? We can help! Most Swag has thousands of items that can be rush ordered. Production time varies by product, and expedited shipping methods are always recommended for very important deadlines. We even have deliver and courier services available. Depending on the item, additional fees and charges may apply for rush services. Please call us at (800) 792-4669 to find out if rush service is available for the items you're interested in.
Artwork Questions
How do I prep the files?
All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print.
Where do I send my artwork?
Simply reply to your order confirmation e-mail and include the artwork as an attachment — and we’ll take it from there. You can also send it to: artwork@mostswag.com.
Do you keep my art on file?
Yes! We always keep your artwork on file to make reordering easy! It also speeds up new orders when you find yourself in need of additional products. We want to make the ordering process simple and easy!
Can I order the products blank/no imprint?
Perhaps you own a business or simply need a supply of blank goods. Either way, Most Swag products are available without an imprint. In most cases, blank orders ship out within 24 hours time.
To place a blank order, please contact us by phone at (800) 792-4669 or via e-mail at sales@mostswag.com.
What is a set up charge, and how does that differ from an art charge?
Set up fees are associated with setting up files for embroidery and/or screens for our screen printing services. Art fees are charged when you require additional design or art services beyond the artwork you have provided yourself.
What if my artwork isn’t in usable format? What if I don’t have artwork?
Don’t worry! Our team will work with what you have to create exactly what you need. Don’t have art? Let us know your ideas and we’ll create it for you.
Do you have the license to print my School, University or College logo?
Often, yes. We are licensed to reproduce many, many college and university logos for internal use. Just give us a call!
*Use of Trademarks: If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted authority and right to use and distribute that artwork.
What is the difference between a bitmap file and a vector file?
Raster images (aka bitmap images) use a grid of individual pixels, each of which can be a different color or shade. These file types are always raster-based: .jpg .gif .png .tif .bmp
Can I purchase just the screen for an at home or commercial project?
Yes, we offer custom wood and aluminum screen printing framed of various shapes and sizes for various projects. Pre burned with your design on them.
Do you do custom lettering and jerseys?
Yes, we offer custom names, numbers and athletic inks.